Shipping Policy
Note: Order processing time is different from shipping time. Processing time is how long it takes us to get your order ready to ship. Shipping time is how long the carrier takes to deliver it to you.
Processing time
Orders are usually processed within 3 to 14 business days (excluding weekends and holidays). Some items are made on demand after you order, so timing varies by item. Please check the item page for specifics. You will get another email when your order ships.
Shipping times can be delayed by high order volume, carrier or postal service problems, weather, or other issues outside of our control.
Shipping costs
Shipping costs are calculated and shown at checkout. Some items include free shipping, and some offer optional faster shipping at checkout. Please check the item page for specifics on that item.
Domestic Shipping (US orders)
- The estimated delivery time is 1-4 weeks from the order date.
- For most items shipped to a US address: orders under $10 ship for $5.99, orders from $10 to $99.99 ship for $7.99, and orders of $100 or more ship free.*
*Does not include all items. Drinkware and some other items ship from a different location, may ship separately, and may have their own shipping charge. Check the item page.
We ship with carriers such as USPS, UPS, FedEx and DHL.
International Shipping
- The estimated delivery time is 1-6 weeks from the order date.
- International shipping cost depends on the item, where it ships from, and where it is going. Your cost is shown at checkout, and the item page lists specifics for that item.
- Customs, duties and import fees: on some items, duties and tariffs are prepaid on US and EU orders, and customers in other countries may owe import fees at delivery. Check the item page for specifics.
Delivered, but you did not receive your package?
If the tracking says your package was delivered but you can't find it, first check around your property and ask neighbors or people in your household. Then contact the carrier. If the carrier left the package at your door, on a porch, or with a neighbor, we are not responsible for what happened to it after delivery. If you are not home during the day, consider shipping to your work or another place where someone can accept it. Please think carefully about the address you give us. Carriers may include USPS, FedEx, UPS, DHL or others.
Refunds, returns, and exchanges
Some items cannot be refunded, returned, or exchanged. Check our returns policy here to see if your order qualifies.
We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the order amount minus the shipping costs of the return. Made-to-order items are final sale unless the item page says otherwise.
If your order arrives damaged in any way, please email us as soon as possible at facts@panic39.com with your order number and a photo of the item's condition. We handle these case by case and will work toward a fair solution.
If you have any further questions, please don't hesitate to contact us at facts@panic39.com.
