Shipping Policy

Note: Order processing time is different from shipping time. Processing time is how long it takes us to get your order ready to ship. Shipping time is how long the carrier takes to deliver it to you.

Where your order ships from

We ship from more than one location. Most items ship from our US warehouse, and some ship from our China warehouse. The item page tells you which.

Ships from the US: ships within 10 business days, plus carrier delivery time.

Ships from China: most orders arrive in about 2 to 4 weeks in total, production and delivery included. Some countries and remote areas take longer.

For details on a specific item, please see its item page. You will get another email when your order ships.

Shipping times can be delayed by high order volume, carrier or postal service problems, weather, or other issues outside of our control.

Shipping costs

Shipping costs are shown at checkout. For most US items, orders under $10 ship for $5.99, orders from $10 to $99.99 ship for $7.99, and orders of $100 or more ship free.* International shipping cost depends on the item and where it is going. Some items offer optional faster shipping at checkout.

*Does not include all items. Drinkware and some other items ship from a different location, may ship separately, and may have their own shipping charge. Check the item page.

We ship with carriers such as USPS, UPS, FedEx and DHL.

Customs and duties

Import duties or taxes may apply on delivery, depending on your country.

Delivered, but you did not receive your package?

If the tracking says your package was delivered but you can't find it, first check around your property and ask neighbors or people in your household. Then contact the carrier. If the carrier left the package at your door, on a porch, or with a neighbor, we are not responsible for what happened to it after delivery. If you are not home during the day, consider shipping to your work or another place where someone can accept it. Please think carefully about the address you give us. Carriers may include USPS, FedEx, UPS, DHL or others.

Refunds, returns, and exchanges

Some items cannot be refunded, returned, or exchanged. Check our returns policy here to see if your order qualifies.

We accept returns up to 14 days after delivery if the item is unused and in its original condition. We will refund the order amount minus the shipping costs of the return. Made-to-order items are final sale unless the item page says otherwise.

If your order arrives damaged in any way, please email us as soon as possible at facts@panic39.com with your order number and a photo of the item's condition. We handle these case by case and will work toward a fair solution.

If you have any further questions, please don't hesitate to contact us at facts@panic39.com.